Terms and conditions of sale

Legal notice

These General Conditions expressly regulate the relations between Gemma Fontané Pinyot with NIF 39939317H and registered office at c/Llibertat, 11, 2n, Manresa (08243) (hereinafter “RESPONSIBLE” or “OWNER”) and third parties ( hereinafter, “customers”) who register as users and/or purchase products through the online store (www.tiodenadal.online) (hereinafter “online store”).

These general conditions are formulated in accordance with the Civil and Commercial Code, Law 7/1996, of 15 January, on the Regulation of Retail Trade, Law 7/1998, of 13 April, on General Conditions of Contracting. , Law 23/2003, of 10 July, on Guarantees in the Sale of Consumer Goods and Law 34/2002, of 11 July, on information society services and electronic commerce.

The following terms and conditions, together with your order confirmation, constitute the contract between the RESPONSIBLE and the CUSTOMER, considering the latter with sufficient legal capacity and majority age to understand and agree with these conditions of sale of the selected items.

No other particular conditions may prevail over these conditions of sale.

Online Store

In the online store you will find a wide variety of products to choose from sorted by families, categories, sizes and other data, to help in your choice. In addition, we have a search engine to access the product you are interested in more quickly. When you find the product, you will see all the necessary information and its price ratio, technical characteristics and availability.

The MANAGER reserves the right to decide, at any time, the products offered to customers through the online store. In particular, the RESPONSIBLE may at any time add new products to those offered or included in the online store, it being understood that unless otherwise provided, these new products will be governed by the provisions of these General Conditions. Likewise, the RESPONSIBLE reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of products offered in the online store.

The products included in the online store will correspond in the most reliable way possible that allows web display technology to the products actually offered. The characteristics of the products and their prices appear in the online store. The prices indicated in the online store are in Euros and include VAT, unless otherwise indicated.


The customer who purchases a product through the online store will have to make the payment through the payment systems specifically detailed.

Previously, to make a purchase you must register your details as a customer, full name, date of birth, telephone, postal address and email. This will allow you to receive information about your purchase at all times and be registered for future purchases. The purchase of products by minors will not be allowed.

The ONLINE SHOP pays special attention to the security and confidentiality of the data it communicates to us. Therefore, the ONLINE STORE uses an encrypted form of payment SSL (Secure Socket Layer) that guarantees the encryption of your bank details at the time they circulate on the network, ie they are fully encrypted so that they do not can be read.

Once the information regarding your purchase, the method of delivery and, if necessary, the invoice details have been validated, you will be able to secure payment via credit / debit card at the online POS “Redsys ”. You will see a page of the accredited bank where the data entered is in direct communication between you and the bank. It is the banking system that is responsible for its identification and all the processing.

You can check that the operation is safe because a string symbol appears in your browser. The transaction is carried out through the “Redsys” online payment system of the bank with which we are associated, and which is the only one that has the bank details that it communicates to us at the time of payment.

By entering your card number to make your purchases, what you are actually doing is transmitting your bank details directly to our bank, which records them on your highly secure server. This data does not pass through any intermediary, not even the RESPONSIBLE and is not kept by our technical borrower.

Finally, within a maximum of twenty-four (24) hours, the RESPONSIBLE will send you an email, confirming the purchase. This email will assign a purchase reference code, detailing product features, price, shipping costs, and shipping details.

THE RESPONSIBLE will file the electronic documents in which the contract is formalized, sending a copy to the customer once the purchase has been made.

The confirmation of the order sent by the RESPONSIBLE is not valid as an invoice, only as proof of purchase. The MANAGER will send the corresponding invoice with the product.

Right of withdrawal and cancellation of orders

As a consumer, you have the right to withdraw any order within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the goods.

To exercise the right of withdrawal, you must notify the RESPONSIBLE with address to 08243-Manresa, Barcelona, ​​Carrer Llibertat, 11, telephone +34 646320776 or to our email address tiodenadalonline@gmail.com, your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by mail or e-mail).

You can use the withdrawal form model below, although its use is not mandatory. In order to meet the withdrawal period, it is only necessary that the communication relating to the exercise of this right on your part be sent before the corresponding period expires.

Consequences of withdrawal: In case of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the choice by you of a method of delivery other than the least expensive form of ordinary delivery we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make the refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.

We may withhold the refund until you have received the goods, or until you have provided proof of return. You must return or deliver the goods directly to the RESPONSIBLE (state the name and address, if any, of the person authorized by you to return the goods), without undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.

The term is considered fulfilled if the return of the goods is made before this term has ended. In any case, you will have to bear the direct cost of returning the goods. Dismissal of the product once the product has been treated is not accepted.

“Form of withdrawal form – To the attention of the RESPONSIBLE with address 08243 -Manresa, Barcelona, ​​Carrer Llibertat, 11, telephone 646320776 or our e-mail address tiodenadalonline@gmail.com:

  • I hereby inform you / we inform you that I am withdrawing from my / we withdraw from our contract of sale of the following good / Order the / received the
  • Name of the consumer and user or consumers and users
  • Address of the consumer and user or of the consumers and users
  • Consumer signature

The right of withdrawal shall not apply to contracts relating to:

  • The supply of goods that may deteriorate or expire quickly or have already been treated.


Products purchased through the online store will be sent to the delivery address indicated by the customer once the payment has been verified, with the maximum delivery time being thirty (30) days established by default by law.

All purchases will be delivered to the address provided by the customer, except for the absence or nature of the property, do not allow a person to deliver, in which case it will be made at the front door or at the destination office. In the absence of the recipient, a notice of delivery attempt will be given.

The delivery service of the RESPONSIBLE is carried out in collaboration with different logistics operators of recognized prestige. It will not be served in Post Offices or in hotels or other non-permanent addresses.

If the cost of shipments is not included in the price of the products. At the time of purchase of the product, the customer will be informed of the exact cost of shipping.

Any incident you find in the material received must be communicated within 24 hours of receipt by email to tiodenadalonline@gmail.com

In case of not being able to serve an item after the payment has been made, it will be informed by e-mail and the return will be made to the bank account, the speed of the same will depend on the type of bank card and the conditions of each bank.


In the event that the product is damaged due to shipping, the RESPONSIBLE will accept returns of products purchased online within the first 3 calendar days from the date of purchase, within this period, and with prior request by email to tiodenadalonline@gmail.com indicating the reason for the return and the invoice number, you will be notified of an authorization number with which you can return the material to the address we indicate, being the costs and method of shipping at your expense.

Once received, it will be checked that the product is in perfect condition, as delivered, that it has not been opened or manipulated in any way. The product must be returned with the original packaging and labels, in which case we will proceed to pay for the material within a maximum of 30 days after notification. Returns of products will not be accepted once they have reached the home, due to third party damage that may be caused to the products.

Intellectual and Industrial Property

The customer acknowledges that all the elements of the online store and each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relation to them, they are protected by intellectual and industrial property rights of the OWNER or of third parties, and that the General Conditions do not attribute to him with respect to these industrial and intellectual property rights any other right other than specifically contemplated in the same.

Unless authorized by the OWNER or, as the case may be, by third party holders of the corresponding rights, or unless this is legally permitted, the customer may not reproduce, transform, modify, decouple, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The customer must use the materials, elements and information that he accesses through the use of the online store only for his own needs, forcing himself not to make either directly or indirectly a commercial exploitation of the materials, elements and information obtained through them.

The customer must refrain from circumventing or manipulating any technical device established by the RESPONSIBLE or by third parties in the online store.

Liability and Warranties

The OWNER declares that it has adopted the necessary measures that, within its possibilities and the state of technology, allow the correct operation of its website, as well as the absence of viruses and harmful components. However, the OWNER cannot be held responsible for:

  • The continuity and availability of content and services.
  • The absence of errors in this content or the correction of any defects that may occur.
  • The absence of viruses and / or other harmful components.
  • Damages caused by any person who violates the security systems of the OWNER.

The OWNER may temporarily suspend, without prior notice, access to the Website due to maintenance, repair, updating or improvement operations. However, whenever circumstances allow, the OWNER must notify the User, in good time, of the scheduled date for the suspension of services.

The OWNER does not assume any responsibility for the links to other web pages found on the Website, and may lead the User to other websites over which the OWNER has no control, so that the User accesses under its sole responsibility for the content and the conditions of use that govern them.


The OWNER is not responsible for the use that Users may make of the contents of the Website or of the contents of third parties that appear on the website. The OWNER has no power or human and technical means to know, control, or approve all information, content, products or services provided by third party owners of other websites and established on the Website.

Applicable law and jurisdiction

These general conditions are governed by Spanish law. Any dispute arising out of the interpretation or execution that may arise in relation to the validity, interpretation, compliance or termination of this contract shall be submitted to the Jurisdiction and Jurisdiction of the Courts and Tribunals of the City of Manresa (Barcelona), waiving the jurisdiction that could correspond to the customer, provided that the applicable legislation so allows.